Quoted prices: The price of the product does not include delivery charges. Our delivery charges are stated on the Cookuu website during the order process and currently £2 per order.

Delivery address: Delivery will be completed when we deliver the Products to the address you gave us. We are only able to deliver to addresses that fall within the stated delivery zone.

Delivery completion: Delivery will be complete when we hand over your food either in person or left in a safe location specified by you.

If you do not answer, we will endeavor to contact you by txt message or voice call.

If you have not specified a ‘safe location’ and you do not answer the door or phone our courier will attempt to leave your order in a safe place and will post a card through the letterbox.

If you live in a House in Multiple Occupation (HMO) where entry is controlled by an intercom and we are unable to gain entrance to the lobby area and are unable to contact you, then we will fail the delivery and you will be liable for a re-delivery charge at our discretion. 

Delivery slots/times: All delivery times and slots are provided for guidance only and do not represent a guarantee of delivery within that time period.